Privacy Policy

Privacy Policy

Last updated: 17 April 2026

This Privacy Policy explains how SKYVELA.COM LTD, trading as skyvela.com, collects, uses, stores and protects your personal data when you visit skyvela.com, create an account, make an enquiry, complete a booking, contact us or use our services.

Who we are

skyvela.com is operated by SKYVELA.COM LTD, a company registered in England and Wales under company number 16362899.

Our registered office is:

124 City Road, London, England, EC1V 2NX

skyvela.com is registered with the UK Information Commissioner’s Office (ICO) for data protection purposes.

Company name: SKYVELA.COM LTD
Trading name: skyvela.com
Company number: 16362899
Registered office: 124 City Road, London, England, EC1V 2NX
ICO registration: Registered with the UK Information Commissioner’s Office
Website: https://skyvela.com
Email: contact@skyvela.com

For the purposes of UK data protection law, including the UK GDPR and Data Protection Act 2018, SKYVELA.COM LTD is the data controller for the personal data we collect and use, except where we act only as an agent or processor for another supplier.

Our role as an agent

skyvela.com acts as an agent for third-party travel suppliers.

When you make a booking through skyvela.com, we may need to share your personal data with the supplier providing the travel service.

This may include airlines, hotels, accommodation providers, tour operators, activity providers, car rental companies, airport transfer providers, payment providers, ticketing providers and travel technology suppliers.

These suppliers may also act as independent data controllers. Their own privacy policies may apply to how they use your personal data.

skyvela.com does not own or operate the travel services shown on our website. We arrange bookings on behalf of customers with third-party suppliers.

Personal data we collect

We may collect and use the following types of personal data.

Identity information

This may include your full name, title, gender, date of birth, nationality, passenger names and passport or travel document details where required for booking.

Contact information

This may include your email address, telephone number, billing address and country of residence.

Booking information

This may include travel dates, destinations, flight details, hotel details, room preferences, tour or activity details, car rental details, airport transfer details, passenger or guest information, special requests, booking references and supplier references.

Payment information

This may include payment status, transaction reference, billing details, partial card information where provided by the payment processor, fraud screening information and refund records.

skyvela.com does not usually store full card details. Card payments are processed by third-party payment providers

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Communication information

This may include emails, contact forms, support messages, live chat messages, complaint records, call notes and customer service records.

Technical information

• This may include IP address, browser type, device information, operating system, pages visited, website usage data, cookies and similar technologies.

Marketing information

This may include marketing preferences, email subscription status, consent records and communication preferences.

Special category data

Sometimes you may provide sensitive information, such as medical assistance requests, accessibility needs, mobility support, dietary requirements, religious meal preferences or pregnancy-related travel information.

We only collect this information where you provide it to us and where it is necessary for your travel arrangements, or where you have given explicit consent.

How we use your personal data

We may use your personal data to:

provide search results and travel quotes;

• make, manage and confirm bookings;
• send booking confirmations, vouchers, tickets and travel documents;
• share necessary details with third-party travel suppliers;
• process payments and refunds;
• manage cancellations and amendments;
• provide customer support;
• respond to enquiries and complaints;
• verify identity and prevent fraud;
• comply with legal, tax, accounting and regulatory obligations;
• improve our website and services;
• send marketing communications where permitted;
• manage cookie preferences and website analytics.
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Lawful basis for using your data

We use your personal data under one or more lawful bases.

Contract

We use your data where necessary to arrange or manage a booking, respond to an enquiry, process payment or provide booking support.

Legal obligation

We may use your data where required by law, such as tax, accounting, immigration, security, fraud prevention or regulatory obligations.

Legitimate interests

We may use your data for legitimate business purposes, such as improving our website, preventing fraud, managing customer service, handling complaints or protecting our business.

Consent

We use consent for certain activities, such as sending some types of marketing communication, using non-essential cookies or processing certain special category data.

You can withdraw consent at any time where processing is based on consent.

Who we share your data with

We may share your personal data with:

• airlines;
• hotels and accommodation providers;
• tour and activity providers;
• car rental companies;
• airport transfer providers;
• travel technology platforms;
• third-party ATOL holders or flight suppliers, where applicable;
• payment processors;
• fraud prevention providers;
• banks and card networks;
• IT and hosting providers;
• customer support tools;
• email and communication providers;
• analytics providers, where consent is given;
• marketing providers, where consent is given;
• professional advisers;
• insurers;
• regulators, law enforcement or public authorities where legally required.
•  

We only share the information necessary for the relevant purpose.

International transfers

Travel services often require personal data to be shared outside the United Kingdom.

For example, if you book a hotel, flight, tour, car rental or airport transfer outside the UK, your personal data may be sent to suppliers or authorities in the destination country.

Where required by law, we use appropriate safeguards for international transfers, such as contractual protections, adequacy regulations or other lawful transfer mechanisms.

How long we keep your data

We keep personal data only for as long as necessary.

In general, we may keep:

• enquiry records for up to [12–24 months];
• booking records for up to [6–7 years] for legal, tax and accounting purposes;
• complaint records for up to [6 years];
• marketing records until you unsubscribe or withdraw consent;
• cookie data according to the cookie type and provider settings.
•  

We may keep some information longer where required by law or where necessary to resolve disputes, prevent fraud or protect legal rights.

Marketing

We may send you marketing emails where you have consented or where the law allows us to contact existing customers about similar travel services.

You can unsubscribe at any time using the unsubscribe link in our emails or by contacting us at:

Email: contact@skyvela.com

We do not sell your personal data to third parties.

Your data protection rights

Under UK data protection law, you may have the right to:

• access your personal data;
• request correction of inaccurate data;
• request deletion of your data;
• restrict how we use your data;
• object to certain types of processing;
• object to direct marketing;
• request data portability;
• withdraw consent where processing is based on consent;
• complain to the Information Commissioner’s Office.
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To exercise your rights, contact us at:

Email: contact@skyvela.com

We may need to verify your identity before responding.

Complaints

If you are unhappy with how we use your personal data, please contact us first so we can try to resolve the issue.

skyvela.com is registered with the UK Information Commissioner’s Office, the UK regulator for data protection matters.

You also have the right to complain to the Information Commissioner’s Office.

ICO website: https://ico.org.uk
ICO telephone: 0303 123 1113

Security

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, alteration or disclosure.

These measures may include secure hosting, access controls, payment security, encryption where appropriate, staff confidentiality and supplier due diligence.

No online system is completely secure, but we take reasonable steps to protect your information.

Cookies

We use cookies and similar technologies on our website.

For more information, please read our Cookies Policy.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on this page.